Frequently Asked Questions
Who will be the contact person at Twin Oak Builders throughout our remodeling, contracting, renovation, or build project?
You will communicate directly with Twin Oak Builders owners, Rolf Wendt and Todd Hostetler, through the entire process. From initial contact through the design phase, during the construction process and after project completion, they will be the ones you will contact with any questions or concerns.
How do you communicate progress updates?
One advantage of using Twin Oak Builders is that Rolf (Director of Construction) is on site most or part of every day and is providing ongoing project progress updates. Todd is providing updates on procurement of materials and supplies.
Are you licensed and insured?
Yes, we are MHIC licensed (MHIC# 142657) and we carry General Liability and Workers Compensation insurance.
How long does it take to get an estimate?
We value your time and do everything possible to get a quote back to you in 10 business days. However complexity, design completeness, product specificity and timing all weigh on the schedule.
What’s your process for design and planning?
We often work with architectural plans for design but we will design/build at customers’ request. We offer in house design and selection services.
How long does the design/build construction process take?
Typically, the design phase can last between two and three months, and we allow about a month to procure permits for construction. The construction and build portion of the process is largely determined by the size and complexity of the project, but most take between four and eight months. At your initial consultation, we will begin to determine the amount of time needed for your project.
How do you handle change orders?
We are very flexible, allowing a fluid design/build process to personalize your project to your needs and wants. We usually require payment of change orders in full at time of request for change.
What warranty do you offer?
We provide 1 year labor warranty and inform our clients of product warranties as applicable.
How do you select materials and suppliers?
We work closely with the client and with suppliers that we have well established relationships with.
What energy-efficient options do you provide?
We prefer to build to Energy Star guidelines where applicable.
How do you handle project payments?
Project payments are based upon completion of work (milestones) throughout the project and detailed in the customer agreement.
Do your agreements explicitly state all price contingencies?
Yes. Our quotes are very detailed which prevents financial surprises during the progress of your project.
